Shipping & Delivery Policy

At Waxwing Yarn, we strive to provide the best online shopping experience. Here are the details of our shipping policy:

Free Shipping: We offer free shipping when your order exceeds $100.00 for all Canadian and continental US addresses.
Order Processing: Please allow up to 3 business days for your order to be fulfilled and shipped out.
Delivery Time: Delivery time will vary based on your location, the postal service in your area, and your customs service.

We are pleased to offer international shipping to all our customers. Here’s what you need to know about our international shipping policies:

Shipping Fees: All shipping fees are calculated at checkout after you have selected from several Canada Post or UPS options.
Customs and Import Fees: International orders may be subject to customs delays, import fees, taxes, and duties according to your country's import regulations. These policies vary widely from country to country; please contact your local customs office for any specific information on import policies and fees.
Responsibility for Fees: Waxwing Yarn is not responsible for international customs fees, taxes, import duties, or any fees associated with collecting these charges.
Legal Obligations: We are legally obligated to report all international purchases as "merchandise" with the exact retail value as paid by the customer. We cannot mark retail merchandise as “gifts” nor declare a value lower than what was paid.

Thank you for understanding and for choosing Waxwing Yarn! If you have any further questions about shipping, please feel free to contact us.

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